School nurse SMS text messaging service
Jimmy Endicott, Mobile Media Development Manager, Leicestershire Partnership NHS Trust
ChatHealth is a secure text messaging service that puts secondary school pupils in touch with a school nurse. Developed by Leicestershire Partnership NHS Trust, it supports greater efficiencies, with individual nurses able to provide services to many more young people.
It is cost effective and uses technology young people are familiar with, providing confidential and timely access to healthcare. Young people do not need to wait for a nurse visit at school and the service is anonymous - meaning it reaches out to seldom-heard groups.
What’s the impact?
With EMAHSN’s support the team at LPT have successfully rolled ChatHealth out to around 1 million teen (exceeding the project’s uptake target within 6 months).
- Leicestershire Partnership NHS Trust generated over £225,000 in revenue from ChatHealth during 2015-16 and created 4 full time jobs
- 97% of all enquiries received were effectively resolved via messaging nurses, with just 3% requiring more resource-intensive targeted care
- Spread of availability in 2015-16 from a population of 65,000 young people in Leicester, Leicestershire and Rutland to around a million people across 27 locations UK wide including: Sussex, Lancashire, Shropshire, Cumbria, Greater Manchester, Rochdale, Hertfordshire, Suffolk, Norfolk, Walsall, Warwickshire and Nottinghamshire
- Winner at the 2016 NHS recognition awards for Leading for Service Improvement and Innovation
- ChatHealth plans to extend its reach beyond schools to include health visiting teams, mental health and sexual health services